Global Securities
The Turkish financial company Global Securities, automated in August 2001 its contact center, enabling through Dialogos’ speech recognition system the automatic routing of calls and its customers information on stock exchange issues.
This application offers a reliable and user-friendly means of direct information at any time of the day and without unnecessary delays or holding users on the line. The smooth interaction with the system and the ease of access to information are significantly facilitated by accurate understanding of users’ input and by the system’s prerecorded messages and guiding prompts. Directness of information is a fact, since the user is never held on line waiting to be attended, nor does he/she need to memorize the stocks and indices distinctive codes in order to access the desired information. The system is trained to recognize a great number of different Turkish expressions and to predict how a user might request any kind of -relative to the application - information.