HOL Call Back
01/09/2010
HOL continues to break new ground with its HOL Call Back service
HOL, a prizes winner at the National Customer Service Awards ceremony, continues to break new ground with its HOL Call Back service. In order to decrease call waiting time, HOL gives customers the alternative to be, later on, called back and attended by a HOL customer service representative. Dialogos’ deployed system delivers a great customer service experience and a user-friendly interface, by employing speech recognition technologies for registering customers’ requests.