Telecommunications

In the telecommunications industry speech applications make the difference, enabling:

  • Voice commands support. Voice commands have been constantly gaining ground at the mobile telephony sector and infiltrating the landline telephony market as well, being used for example at the automatic name dialing of a call center's contacts
  • The automation of directory services
  • The automatic customer service and information through mobile or landline telephones

Additionally, in such automated applications, information can be diffused through text-to-speech announcements (i.e. technically produced speech), thus fully replacing all prerecorded announcements and messages. Besides, in certain applications it is impossible to prerecord thousands of announcements, such as names and addresses for directory assistance services, and the speech synthesis technology is therefore rendered indispensable.

Moreover, speech-enabled email applications stand out in the telecommunications sector. Such applications provide access through the telephone (landline or mobile) to email accounts and are supported by the speech recognition and speech synthesis technology. The services provided by such applications include: notifications for incoming mails (bearing also information on the sender, the subject etc), text-to-speech announcement of selected messages and of their attachments, mail forwarding or replying service and, most important, composition of new emails in the form of recorded voice mails; all the above performed through the telephone of course.

Respectively, access to the internet over the telephone, through voice commands, is also provided. Dialogos’ Voice Browser drastically enhances the services and possibilities offered through the telephone. The capabilities of a voice browser are similar to those of a typical desktop web browser, with the only difference lying on the fact that a computer is not needed. Using as means exclusively speech, any user can retrieve a phone number from directory assistance or his/her personal electronic phonebook and subsequently make a call and can access information over voice-enabled web sites using spoken hyperlinks or Voicelinks.