Financial and Banking services
Dialogos delivers tailored solutions for the automation of banking transactions, such as:
- Money transfers
- Balance notifications
- Payment of telecommunications, electricity and many other companies’ bills
The functionality of such solutions is not limited to the above. Other advantages are:
- Automatic, real-time updates on running financial activity, currency rates etc
- 24/7 service from distance
- Automatic routing of inbound calls
- Automatic service on issues where the intervention of an agent is not deemed necessary.
Speech applications can either supplement a contact center’s cadre of agents and an existing customer service infrastructure or fully replace them. Financial institutions maintain therefore a high performance of correctly propagated information and excellent customer service, while enjoying all the benefits from such applications’ return on investment; the size of their contact centers personnel is reduced, whereas their customers’ satisfaction increased, and the benefits from differentiating their business and integrating new customer services add value, prestige and reliability.
The Turkish companies Global Securities and Garanti Bank have invested in automated banking and financial services solutions, by implementing Dialogos’ speech recognition systems.