Travel
Travel agencies, airlines, shipping companies and other companies of transportation or passengers’ information can significantly benefit from tailored, automated, speech-driven solutions. In particular:
- Information can be delivered concerning:
- timetables,
- delays on arrivals or departures,
- available types of transportation,
- ticket fares,
- tickets selling points etc.
- Reservations can be tasked to the system
- Calls may be routed to qualified representatives on issues where their intervention is deemed necessary
- A great volume of incoming calls is simultaneously hosted and the customers are served directly, without having to endure any call waiting situations
The companies’ profit from implementing such applications is evident, since the remuneration cost of agents and representatives, assigned to serve and inform the clients/ passengers, is eliminated.
Dialogos has deployed and implemented the voice portal of Cosmote telecommunications company, where a flights and ferries itineraries service is nested.